If your terminal is failing to complete transactions, leading to timeouts or declines, the issue may lie with your SIM card's mobile network connectivity. As a first step in troubleshooting, please check the CabCard Status page (https://status.cabcard.services/) to see if there are any known, ongoing network issues that could be impacting your terminal's connectivity.

Verify Terminal Mobile Network Connection: if this is a 3 UK issue;

1. From the READY screen, select the UP arrow
2. Select SETTINGS
3. Select CELLULAR NETWORK
4. Select CELLULAR MODE
5. Select CONNECTION INFO  (Three UK and Hutchinson 3G are the same)

 At present (August 2022), there is an ongoing issue with connectivity between 3 UK SIM cards and the 3 UK Network. If the SIM is connected to the 3 UK Network, please swap to a different network in the first instance, following the below guide:

1. Select MANUAL
2. Select SELECT NETWORK
3. Select O2 or VODAFONE when the list appears (we need to look at this as some use EE)
4. When you see "successful connection" or "network saved" Please return to the READY Screen by pressing the red X as necessary.

If you have any further questions on this topic please do not hesitate to contact our support team.