1. Log onto your fleet portal at https://fleets.cabcard.services 
2. Select Transactions from the left hand side menu
3. Select the transaction you wish to request the refund on. 
4. Click Request Refund
5. From the pop up box, select a Partial refund

6. Enter the amount that you wish to refund to your customer 

7. Provide a  reason

8. If you would like your customer to receive confirmation of the refund being processed, please supply their email address. 

9. Press Submit once the form has been completed