Requesting a Transaction Refund

You can submit transaction refund requests directly through your CabCard driver dashboard/portal by following these steps:

1. Log into your driver dashboard/portal 
2. Select the transactions tab from the side menu
3. Locate and select the transaction you require to be refunded and click on details
4. Select Request Refund
5. Key in the amount to be refunded
6. Key in a brief reason I.e. journey cancelled
7. Select Submit request
8. Under Request Refund you will be able to track the status of the refund

Feel free to contact our support team directly if you have any questions or issues requesting a transaction refund through your dashboard/portal.